Friday, September 22, 2006

The fax machine story.

OK, it wasn't really Flava Flav...

Jenna and I bought the fax machine for the office back in December. We bought the cheapest one that Office Depot had (probably the first mistake). It worked fine up until Wednesday. In fact, it was probably the only electronic device in the office that I hadn't threatened to take out into a field and beat with a baseball bat.

But on Wednesday it was receiving a fax (a rare occurence in our office and cause for much celebration) and when it fed the second piece of paper halfway in, it flashed an error message - paper jam or PC load letter or something like that. I kept pulling the paper out and it would just keep doing the same thing. Finally it just completely stopped. Blank screen. Nothing. I unplugged it and replugged it and tried a different outlet, etc.

So I had to call Brother's customer service. I know. Drag. I even tried the website but there was no troubleshooting information on our model.

The rep told me to unplug it, replug it, and try another outlet.

Then she said that it was out of warranty. But... they could send us a refurbished model for free. All I had to do was fax them the original receipt. Apparently the irony of the request was lost on her.

So here I am, waiting for the new(ish) fax machine.

btw - what did we do before YouTube?

1 comment:

The Scarlet L said...

I swear, that bit about her asking you to fax the receipt reminds me of another similarly ironic customer service experience - I think it was in a movie... I'll have to get back to you on that.